Warranty and service

At BusConcept we place a large emphasis on the after-sales service, which is expressed by the precise regulations on using the warranty and service included in the General Warranty Conditions. In order to use the warranty, one must report the claim on a Form of a Warranty Report. Both documents are available in a .pdf file, in the Documents for download tab.

Among the documents which we deliver to the Customer together with each Vehicle we provide, there are user manuals and warranties (or warranty certificates) issued by the owner of the BusConcept brand, as the producer of the buses or warranty certificates of particular devices with which the trucks and buses are fitted. The reports on the warranty repairs connected with the devices, which have been mentioned should be sent directly to their producers or service centres, according to the procedures which each of them follows.To facilitate the contact, in the SERVICE tab we have placed the links to the service departments and/or customer service department of each of the chassis and technical device producers, which are a part of the fittings of the vehicles we deliver.

To make the time of reaction to your reports as short as possible and provide the availability of the maintenance services as well as prompt repairs of the truck or bus bodies, we are planning to soon start a mobile garage, which will be able to reach any place within the EU. We will publish information on this service and the terms of its use via our website.

Please, send the reports on warranty repairs of the truck and passenger vehicle bodies to the following address:  service@busconcept.eu .